Two of America’s biggest fast food chains that normally compete neck-and-neck for customers find themselves at opposite ends of a ranking that is measuring how fast America’s drive-thrus are. According to a study done by industry publication QSR, Burger King had the fastest drive-thru in the U.S. in 2018, with an average of 193 seconds (3 minutes, 13 seconds) per customer served.
Competitor McDonald’s needed 273 seconds (4 minutes, 33 seconds) per customer when the study was carried out, which placed them last in the ranking.
Other drive-thrus with swift service were observed at Dunkin Donuts, KFC and Wendy’s. The study also concluded that Carl’s Jr. had the easiest drive-thrus to enter and that customers could expect the biggest drive-thru order accuracy at Chick-fil-A. Chick-fil-A was also the place where most drive-thru employees made eye contact with customers and the place where most vehicles lined up in the drive-thru, according to the study.
